Butterfly Conservation - saving butterflies, moths and our environment
Butterfly Conservation
Hertfordshire & Middlesex Branch
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Herts & Middx Moth Group

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Millhopper's Reserve

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Committee and Branch Policies

Please contact any Branch Member listed below or click here to send a message.....

Our Branch Guidelines can be found here

Link to Branch Policies

Branch Complaints Policy
Branch Copyright Policy

Link to Butterfly Conservation's Legal Information and Policy Statements

Legal Information and Policy Statements

Branch Chair

Malcolm Hull
11 Abbey View Road
St. Albans
Herts, AL3 4QL
Tel: 01727 857893
Email: malcolmhull@hertsmiddx-butterflies.org.uk
Branch Organiser, Secretary and Field Trip Organiser

Liz Goodyear
7 Chestnut Avenue
Herts, SG12 7JE
Tel: 01920 487066
Email: elizabethgoodyear@talk21.com
Membership Secretary and Newsletter Editor

Ian Small
59 Penn Way
Herts, SG6 2SH
Tel: 01462 677654
Email: ian-small@virginmedia.com

Clifford Mullett
Records Collator

Andrew Wood
93 Bengeo Street
Herts, SG14 3EZ
Tel: 07765 098824
Email: zoothorn@ntlworld.com
Moth Officer

John Murray
Field End, Marshalls Heath
Herts, AL4 8HS
Tel: 01582 833544
Email: J.B.Murray@open.ac.uk
Middlesex and London Contact

Paul Busby
Tel: 07749 709422
Email: buzz113@hotmail.co.uk
Press Officer

Alex Lewis
Tel: 07480 258660
Email: lemsfordalex@gmail.com

Position vacant
European Butterflies Group Liaison

Roger Gibbons
7 Lowlands
Email: gibfam@ntlworld.com
Millhoppers Reserve Managers

Paula Reid
Tel: 0796 2874455
Email: millhoppers@hertsmiddx-butterflies.org.uk

Christine Ridley
Tel: 07463 821287
Email: millhoppers@hertsmiddx-butterflies.org.uk

Chris Hilling
Email: millhoppers@hertsmiddx-butterflies.org.uk


Peter Clarke
13 Lyndale
Email: peter.clarke4@ntlworld.com

Branch Policies

Branch Complaints Policy


Butterfly Conservation is committed to providing a high quality service. Unfortunately, despite all best intentions things can still go wrong. When this happens we need to be informed so that every effort can be made to put things right and to prevent such errors in future.

We also welcome comments or suggestions on ways to improve the current information or services we provide.

How to make a complaint

    1. In the first instance, wherever possible, the complaint should be addressed verbally to the person who initially made contact with you. It is hoped that most problems can be sorted out and the situation rectified immediately. If this is not possible a response will be sent within 7 days.
    2. If you are not happy, at this stage, with the initial response or do not feel comfortable with step 1, the complaint should be made in writing, addressed to the Branch Chairman. On receipt of a written complaint the Branch Chairman will investigate the issue thoroughly and reply with a resolution within 14 days.
    3. If you feel the complaint has still not been resolved to your satisfaction you should write to the Branch Liaison Officer, copy to Senior Administration Officer at Head Office.The Branch Liaison Officer will acknowledge your complaint, contact all Branch members concerned and initiate a formal investigation.You will be kept advised of progress at regular intervals until a satisfactory conclusion has been reached.

How Butterfly Conservation will deal with a complaint.

    1. All complaints will be given priority and handled fairly and thoroughly.
    2. Initial straightforward complaints will be dealt with by the person involved wherever possible, however, advice and/or intervention will be sought from Branch officers where needed.
    3. Written complaints addressed to the Branch Chairman will be investigated, resolved and replied to within 14 days, or sooner where possible.
    4. Serious complaints notified to the Branch Liaison Officer will require formal investigation and the complainant will receive written acknowledgement and regular updates of progress until a satisfactory conclusion has been reached.
    5. Where the Branch is found to be at fault, the issue will be rectified as soon as possible and steps put in place to ensure a similar problem does not occur in the future.

September 2021


By submitting information on a recording form or by email to the Branch Website http://www.hertsmiddx-butterflies.org.uk/ I (the recorder named on the form or email) agree that it may be collated and disseminated manually or electronically, including via the Internet, for conservation, environmental decision-making, education, research and other public benefit uses in accordance with Butterfly Conservation's data access policy. Names and contact details of data suppliers will be used for administration and verification purposes only. Your contact details will not be passed to other parties without the consent of the data supplier, whilst your name will form part of the record that is collated and disseminated in accordance with Butterfly Conservation's privacy policy. For more details of Butterfly Conservation's Policy Statements click on the link below

Legal Information and Policy Statements

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Copyright Butterfly Conservation © 2022 Hertfordshire & Middlesex Branch
Privacy and Copyright Statement and Cookie Policy Statement
Butterfly Conservation
Company limited by guarantee, registered in England (2206468)
Registered Office: Manor Yard, East Lulworth, Wareham, Dorset, BH20 5QP. Tel: 01929 400 209
Charity registered in England & Wales (254937) and in Scotland (SCO39268). VAT No. GB 991 2771 89